I Wear My Sunglasses At Night DATELINE: BRISBANE, AUSTRALIA Today’s article focus (and video – remember to click through each week if you prefer my dulcet tones) is about the Filters through which we all unconsciously view and understand the world – and how much of an impact they have on whether we see business...

Click here to take my Recession Readiness Diagnostic DATELINE: Taronga Zoo, Sydney Australia A well known economic viewpoint says that there are four types of economies: Developed Countries Developing Countries Argentina, and Japan. If you’ve checked your stock portfolio this week, you’ll know that #4 is on the fritz again. Here’s what that means for your...

You’re Leaving? Let’s Party! Almost exactly a year ago, we ran two of our most loved episodes on “How to Empower Your Team to Step Up” – and you can watch Part One and Part Two. I made a key point in that series about empowering your team members by helping them with their careers – even if...

Over the past 20 years I have helped design and implement more than 1,000 change projects into private enterprise. These are the three tips I give all my clients at the beginning. So if you find that “Project Management Sucks” or “Your Strategy Days are a Waste of Time“, then I hope these are direct...

N E 1 4 10 S? Here is every business owner’s dream: knowing you have the right person, with the right skills, doing the right job, at the right time. I call that ambition “R’n’R” – a play on words that demonstrates how “Roles ‘n’ Responsibilities” gives business owners “Rest ‘n’ Recuperation”. I draw the analogy to playing doubles...

What’s the Best Customer Experience You’ve Ever RECEIVED? DATELINE: BRISBANE – BUT DO VIRTUAL WORKSHOPS IN YORKSHIRE AND OKLAHOMA COUNT? Hi –As an administrative note, my timezones will be a little warped for the next 3 weeks while my Australian clients see the virtual version and my UK clients shake my hand. WhatsApp and Email are always...