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What’s the Best Customer Experience You’ve Ever RECEIVED? DATELINE: BRISBANE – BUT DO VIRTUAL WORKSHOPS IN YORKSHIRE AND OKLAHOMA COUNT? Hi –As an administrative note, my timezones will be a little warped for the next 3 weeks while my Australian clients see the virtual version and my UK clients shake my hand. WhatsApp and Email are always...
You Are Enough. But Maybe You Want a Little More? DATELINE: BRISBANE, AUSTRALIA Happy Friday It’s an age-old business question: Would you rather have more money, or more time? There’s no ‘right’ answer, only what is right for you, and only for right now since your needs or preference may change. My close clients know...
Once upon a timethere was light in my life DATELINE: BRISBANE, AUSTRALIA Happy Total Eclipse Weekend Here’s a photo of me and my beautiful wife (and business co-founder) Harmony on our wedding day in 2008. Why do we look so happy? Because two years earlier, when I began my training to be a business coach, the first...
Eggsactly What I Wanted to Discuss DATELINE: SURFER’S PARADISE, QUEENSLAND AUSTRALIA Happy Easter Housekeeping and gags before this week’s important business topic.  👉 Thank you to everyone who replied or acted on last week’s email. I heard from several other small business owners who are also in a kind of “email limbo / hell” due to...
Plus I’m Speaking to the Toughest Audience Ever! DATELINE: MY DAUGHTER’S PRIMARY SCHOOL CLASSROOM I’m sorry. In February, a few close contacts stopped replying mid-conversation. Then clients mentioned they hadn’t seen a specific email. Or two. Then some calendar appointments began disappearing – and I showed up to a few empty meeting rooms. Emails and...
Business Ownership Can Be Fun DATELINE: BRISBANE, AUSTRALIA Blackboard Fridays Episode #50 – The Most Colourful Business Strategy in the World  The milestone warrants a very special episode, and so that’s what we have created. It’s a little bit longer so grab a Friday morning coffee and perspective shift as we walk through all 12 elements of...
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