What’s the Best Customer Experience You’ve Ever RECEIVED? DATELINE: BRISBANE – BUT DO VIRTUAL WORKSHOPS IN YORKSHIRE AND OKLAHOMA COUNT? Hi –As an administrative note, my timezones will be a little warped for the next 3 weeks while my Australian clients see the virtual version and my UK clients shake my hand. WhatsApp and Email are always...
Plus I’m Speaking to the Toughest Audience Ever! DATELINE: MY DAUGHTER’S PRIMARY SCHOOL CLASSROOM I’m sorry. In February, a few close contacts stopped replying mid-conversation. Then clients mentioned they hadn’t seen a specific email. Or two. Then some calendar appointments began disappearing – and I showed up to a few empty meeting rooms. Emails and...
Business Ownership Can Be Fun DATELINE: BRISBANE, AUSTRALIA Blackboard Fridays Episode #50 – The Most Colourful Business Strategy in the World The milestone warrants a very special episode, and so that’s what we have created. It’s a little bit longer so grab a Friday morning coffee and perspective shift as we walk through all 12 elements of...
HOW I Colour Code my Handwriting 🤯 DATELINE: BRISBANE, AUSTRALIA G’day Last week I implored you to colour code your diary / calendar / schedule. This week I want to encourage you to go one step further: and colour code all of your notes, whether they’re handwritten or punched into an iPad, Tablet, Laptop etc. Add...
You Can Always Make More Money.Can You Always Buy More Time? DATELINE: BRISBANE, AUSTRALIA Most business owners I speak with would like more money; EVERY business owner I speak with would like more time. So what separates those of us who always have enough time, from those who are always playing catch up? Blackboard Fridays Episode #37 –...
Was 2023 your business’s best year?How will you make 2024 even better? DATELINE: BRISBANE, AUSTRALIA If you’re a B2B business, you’ve likely noticed increasing uncertainty in your clients (and therefore your operations) about the economic situation we will face in 2024. On Tue Dec 12, in my last public event of the year, I’ll be...
