What’s the Best Customer Experience You’ve Ever RECEIVED? DATELINE: BRISBANE – BUT DO VIRTUAL WORKSHOPS IN YORKSHIRE AND OKLAHOMA COUNT? Hi –As an administrative note, my timezones will be a little warped for the next 3 weeks while my Australian clients see the virtual version and my UK clients shake my hand. WhatsApp and Email are always...
Source: Tech Advice Life The 25th of April each year is World Telephone Day, and one Australian telco customer has kept their number for 26 years! What’s the history behind this day, and how long have you kept your number? While many people have kept their landline number for decades, Jacob Aldridge (age 42) has...
Eggsactly What I Wanted to Discuss DATELINE: SURFER’S PARADISE, QUEENSLAND AUSTRALIA Happy Easter Housekeeping and gags before this week’s important business topic. 👉 Thank you to everyone who replied or acted on last week’s email. I heard from several other small business owners who are also in a kind of “email limbo / hell” due to...
A few years ago I posted about how we split our paycheque each month, and it’s a popular post and topic of conversation. So I thought I would update those figures, and also include a link to the budget template we use. How We Budget Our budget is essentially “the Envelope Method” of budgeting. This...
Plus I’m Speaking to the Toughest Audience Ever! DATELINE: MY DAUGHTER’S PRIMARY SCHOOL CLASSROOM I’m sorry. In February, a few close contacts stopped replying mid-conversation. Then clients mentioned they hadn’t seen a specific email. Or two. Then some calendar appointments began disappearing – and I showed up to a few empty meeting rooms. Emails and...
Like Sand Through an Hourglass DATELINE: BRISBANE, AUSTRALIA It’s been an eventful few weeks in the Aldridge household. Many of you shared the long and windy road that my beautiful wife and I took to parenthood, and it’s remarkable to me that a further ~5 years have passed. Starting a child at school has triggered many unpleasant...
